Customer Service Success: Take Your Skills to the Next Level
€25.00
Description
Great customer service is the foundation of any successful business. With the right skills, you have the power to build customer loyalty and create positive service experiences. When you listen and understand your customers’ needs and communicate effectively, you can make decisions that benefit the customers and improve your company’s performance.
Customer service training doesn’t have to be boring! Are you tired of courses that are outdated, monotonous or that just cover the basics?
The comprehensive course includes engaging lectures, real company examples, downloadable course notes and scripts, and interviews with industry professionals. All of these resources are designed to help you apply what you learn and succeed!
In this course, we will cover:
- Customer service fundamentals
- Essential skills in customer service
- Building rapport in customer service
- Managing customer expectations
- Effective listening skills
- Dealing with upset customers
- Self-care in customer service
- Responding to positive and negative reviews on social media
- Memorable ways to “wow” your customers
- FAQs and advice
- Interviews with industry professionals
And much much more!
By the end of the course, you will:
- Feel confident building rapport with customers
- Use the power of words, first impressions, and body language to influence how they feel about interacting with you
- Learn how to effectively listen to customer inquiries
- Feel confident in communicating online, in person, and over the phone
- Become more productive, focused and resilient when dealing with upset customers
- Turn negative situations into positive experiences
- Gain practical skills to tackle challenging situations
- Learn how you can improve your company’s reputation, and as a result, your customers’ experience
- Wow your customers and impress your employers
What Will I Learn?
- Learn about the value of customer service and what impact it has on your company and job satisfaction
- Explore which in-demand skills are most valued by employers
- Discover ways to increase your job satisfaction and career growth
- Decrease problematic situations by avoiding common customer service failures
- Acquire and implement strategies to exceed your customer’s expectations to stand out from competition
- Analyze customer feedback to help your team optimize your company’s products and services
- Build rapport with customers to improve their satisfaction and your job performance
- Practice purposeful smalltalk to connect with customers and resolve issues
- Improve your communication using the the power of your voice
- Make most from first impressions to create a sense of trust, knowledge and professionalism
- Demonstrate professionalism and build trust using eye contact and facial expressions
- Influence how customers feel about interacting with you using your posture and body language
- Learn how to set realistic expectations to prevent customer confusion and difficult situations
- Replace vague sentences with clear & efficient messaging to avoid and decrease misunderstandings
- Discover why customers miss important information and what you can do to prevent it
- Manage unreasonable expectations while keeping your customers happy
- Improve your verbal and written communication skills to boost your success at work
- Develop strong active listening skills to build relationships, solve problems, and get your ideas across
- Discover what barriers can come in the way of effective listening
- Implement effective listening strategies to make your customers feel heard and understood
- Explore effective methods to handle upset customers and turn negative situations into positive experiences
- Use empathy to create positive interactions and take ownership for your customers’ experience
- Discover what language triggers negative emotions and how you can replace it to create positive experiences
- Build resilience and learn ways to take care of yourself so you can easily manage stressful situations
- Effectively manage your customers’ comments on social media
- Learn effective ways to address positive and negative reviews online to boost your company’s reputation
- Explore ways big companies use to create memorable experiences for their customers
- Brainstorm innovative solutions to "wow" your customers by catering to their needs
- Review common problems and solutions in customer service
- Watch interviews to gain valuable insights about careers in customer service
Topics for this course
54 Lessons
Section 1: Getting Started
1. Course Overview3:51
Section 2: Introduction
Section 3: Building Rapport in Customer Service
Section 4: Managing Customer Expectations
Section 5: Active Listening Skills
Section 6: Dealing with Upset Customers
Section 7: Social Media for Customer Service
Section 8: How to “Wow” Your Customers
Section 9: ADDITIONAL CONTENT: Interviews with industry professionals
Section 10: FAQs
About the instructors
23 Courses
5 students
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